LIFETIME WARRANTY

I want your leather goods to last forever
and passed down to future generations, not
end up in the trash or in A landfill.

I spent a lot of time making sure that each item is made with the best materials available, treated with the best conditioners and finishes, and assembled to last you forever. That being said, mistakes happen in the manufacturing process and some of them can slip through the cracks. A rivet could be a dud and break open, stitching could start to unravel and buckles could crack and break; this is why I protect all pieces from Bear Claw Leather with a warranty against defects in materials and workmanship.

This warranty only applies if the products are taken care of under responsible use. If you drag your bag behind your car and tear it up, leave your wallet on your windowsill for a week and get it all dried out, or allow your pet T-Rex and Velociraptor to play tug-o-war with your Bear Claw Leather item, the warranty will be void and you will have a VERY unique item to talk about.

If your item meets the criteria for the Lifetime Warranty then I will pay for you to ship the item back to us for repair
and I will ship the repaired item back to you as soon as possible. Turn around time for repairs averages about 2 weeks but
be aware that simpler repairs could take shorter time and more complex repairs could take longer.

PLEASE remember that all leather stretches, retains scratches, and will change in appearance over long periods but will last a very long time if properly taken care of. The warranty does not cover Bear Claw Leather items that have scratches, are stretched out, or have patinas. These are natural occurrences of leather and will result in a beautiful unique and customized item that has a lot of character.

 

If you have any questions regarding the Lifetime Warranty please contact me and I will take care of your problem as soon as I can.